## Consumer experience

# Make Every Consumer Experience Magical

Start offering a magical experience for your consumers, accelerating online sales and simplifying the end-user process from storefront consideration through product delivery.

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## Elevate Your Brand's Consumer Experience

For brands that want to deliver a superior pre-purchase & post-purchase brand experience – from delivery promise, to order notification and tracking, through product return – that delights each consumer

## How It Helps You

**Drive e-commerce conversions** by offering a known and accurate delivery date on your marketplace site

**Control your brand experience** from pre-purchase through delivery

**Provide a great delivery experience** with shipping options and meeting promised delivery dates

**Reduce support overhead** with branded order tracking and transactional emails that leverage the most up-to-date data possible and reduce WISMO queries

**Simplify your tech stack** with a plug & play solution that consolidates your technology and reduces system complexity

**Boost follow-up engagement** through branded pages rather than losing traffic to delivery carriers’ sites

## Why You Need It

In today's competitive e-commerce landscape, you need to **offer actual delivery promise dates** – that consumers can count on – if you want to **boost conversions** on your e-commerce website.

And to **reduce overhead for your Customer Service team**, you need to put crucial data directly in the hands of your end consumers to **answer their own questions**.

ARE YOU STRUGGLING WITH:

Limited generic and vague Standard / Express shipping options?

Overstretched Customer Service teams?

Frustrated consumers wondering where their packages are?

## How Consumer Experience Works

### Drive E-Commerce Conversions

Display **estimated delivery dates (EDDs)** on your e-commerce (Shopify) website, driving conversions and average order value via a frictionless consumer experience.

- Easily add accurate delivery promise dates to your storefront (product detail page or checkout) with a simple Shopify plugin; no development required - it's plug & play
- Benefit from cross-carrier rate shopping to meet the promised delivery date

### Deliver Complete Branded Experience

Offer a **branded package tracking portal** for end consumers to access and view their order statuses. Deliver **branded, high engagement email notifications** with customizable updates on order progress.

### Consumer Email Notifications

- Branded email notifications
- Email alert configuration
- Configurable event-based updates on order progress (e.g., order packed, order shipped, out for delivery, etc.)
- Guides consumers to the branded tracking portal

### Consumer Portal

- Branded package tracking portal for end consumers to access and view order statuses
- Continuous order progress updates
- Delivery tracking events (regardless of carrier)
- Link and branding customization

## Deliver a Magical Experience: Speed, Savings, and Satisfaction

Stord Consumer Experience transforms your brand's pre-purchase and post-purchase experiences.

Drive conversions, reduce overhead, and deliver a magical consumer experience that keeps your customers coming back for more.

#### Take Your Software to the Next Level

[Talk To An Expert](https://www.stord.com/getstord/get-started-dtc-b2b-order-management-system-OMS)